Choosing a law firm to instruct for your claim can be difficult; especially when there are so many firms to choose from. The following blog aims to make this process of choosing easier, as I will point out things to look out for in firms.
A first point to note, however, is that you should go to a law firm directly, and ensure not to use referral agencies or your insurer to direct you to a law firm. Agencies and insurers essentially act as middlemen on claims, selling them on for a fee of what could be up to £1,000 – so, if a law firm has paid as much as this for your claim, it’s likely that they’ll work less on your claim in order to redress the balance in their loss of profits. This can lead to receiving a poorer service, having a claim that drags on for longer than it has to, or the firm failing to maximise your compensation.
The following are important items to look out for in a law firm:
Getting 100% of your compensation
I have heard stories of some law firms telling their clients that, should they win their claim, they will take 25% of their compensation (or another figure of percentage). Some clients think this is a necessary outlay, but this simply does not have to be the case. We always guarantee that their clients receive 100% of their compensation, with no deductions – you should accept nothing less than this.
No costs for you to pay
The Injury Lawyers offer a genuine no win no fee agreement; so, win or lose your claim, we do not charge our clients any costs at all. Should you win your claim we will get out costs back from the other side, and should you lose, our losses are covered by insurance – so either way you do not pay.
Service standards
You should never be afraid to ask if a law firm has service or client care standards in place. If they have no set standards, this may tell you a lot about the firm. However, examples of standards which you should be looking for are – returning client calls within 24hours, or responding to client e-mails within 24hours.
Some added extras which are good to have….
Medical treatment
Some law firms aim to give a fuller service and offer benefits such as arranging private medical treatment at no cost to you. At The Injury Lawyers, we can arrange treatment such as physiotherapy, osteopathy, and chiropractic assistance right from the outset of your claim.
Vehicle Hire and Repairs
Many law firms will offer to arrange for vehicle hire should your own be out of use due to an accident, and we can even arrange the repairs for your vehicle.
If you require any further information then please feel free to give us a call.
