{"id":1989,"date":"2010-03-08T15:37:42","date_gmt":"2010-03-08T14:37:42","guid":{"rendered":"http:\/\/www.theinjurylawyers.co.uk\/injury-lawyers-blog\/?p=1989"},"modified":"2010-03-08T15:37:42","modified_gmt":"2010-03-08T14:37:42","slug":"the-price-we-pay-for-faulty-products","status":"publish","type":"post","link":"https:\/\/www.theinjurylawyers.co.uk\/injury-lawyers-blog\/2010\/03\/08\/the-price-we-pay-for-faulty-products\/","title":{"rendered":"The Price we Pay for Faulty Products!"},"content":{"rendered":"

\"\"The Sale of Goods and Services Act 1982; ever heard of it? It\u2019s an important piece of modern legislation, and I think it\u2019s safe to say it\u2019s one that affects us all! Have you ever bought a product and it hasn\u2019t worked the way it should? Or even perhaps it hasn\u2019t lasted for as long as it should? I know I\u2019ve certainly been on the end of that frustrating stick – and according to a BBC report, faulty goods are costing consumers on average \u00a378 a year; a staggering £5,000 a lifetime!<\/span><\/em><\/strong> (source<\/a>)<\/p>\n

So why is this the case? Well according to the report, people are too worried about returning a faulty product through nerves, embarrassment, or fear of intimidation!<\/em><\/strong> The Poll from the Department for Business revealed that nearly half of those questioned had at least one faulty product at home. Low value items reportedly tend to be kept, and the highest complained about item were second-hand cars.<\/p>\n

Personally, I have no qualms about returning a faulty product – but remarkably the results of the 3000 people spread indicated that men are losing more money than women<\/em><\/strong> in failing to return faulty goods! Costs for men was found to be at £89 per year on average, compared to £71 a year for women. Men apparently felt more intimidated, whilst women felt more embarrassed.<\/em><\/strong>
\n<\/p>\n

But exactly what are our rights? What are we entitled to when it comes to faulty goods we buy? Here\u2019s a list from the BBC article from the Current UK Consumer Rules:<\/p>\n

When a shopper buys an item it should be as described in the shop or website and of satisfactory quality<\/p>\n