The Injury Lawyers Accident Helpline is available round the clock for your one stop shop access to free legal advice on a no obligation basis. We are on hand to provide specialist advice for victims of accidents looking to make a claim for compensation, or for those of you just looking for a little advice from us.

Our office is open from 9:00am – 10:00pm on all weekdays to anyone looking for advice, as well as for our own clients, and we are more than happy to take your call on a weekend from 9:00am – 5:00pm as well. The best part is you will be speaking to our expert team at the office here, as we refuse to outsource our calls to some call centre somewhere in the world! We really are open seven days a week!

What Can Our Accident Helpline Do for You?

Whether you are wanting to know how to make a claim for compensation with us, or whether you are looking for a little advice to help you decide whether to make a claim or not, all you need to do is give us a call; we will do the rest! Our new claims team will be able to provide you with comprehensive advice over the phone, and we can assess your claim on the same call, and even get the ball rolling.

Many law firms out there, particularly those who outsource their calls to call centres, and many claims / accident management companies, will probably provide you with some advice, and then arrange a call back with another advisor or a solicitor. Personally, we think that just delays the process a little; as a law firm priding ourselves on our speed and efficiency, the advisors you speak to will, in the vast majority of cases, assess your claim over the phone and tell you whether we can help out there and then.

So – in one call to the Injury Lawyers Accident Helpline, we will:

  • Assess your claim in minutes – you will find out there and then if we think you have a good claim or not.
  • Provide you with comprehensive, specialist advice as to the strength of your claim.
  • Provide you with advice as to how the Genuine No Win No Fee works, and how we are able to never charge you a penny for our work.
  • Provide you with advice as to what actually happens next in the claims process.
  • Provide you with advice about the private medical care we offer that comes at absolutely no cost to you.
  • Provide you with advice as to how long your claim could take, and sometimes, on some occasions, we can provide you with rough averages as to how much you could be awarded

Once we have advised you with all of the above, you get a simple decision as to what to do next – you can actually get a claim started there and then on the phone, or we can send our paperwork out for you to have a look at. We find many people are happy to start their claims there and then – our attitude here is that “we don’t like to mess around” – we take action and get the ball rolling.

In one phone call, your claim can be started there and then!

As a reputable firm who pride ourselves on our client care and the services we offer, we always back our promises up in writing. So, if you want to check the paperwork first, we have no qualms with that whatsoever. The whole call is a free, no obligation chat anyway, so the ball is in your court.

Many law firms and claims companies will give you their promises over the phone, but when you read the fine print of the paperwork, you will find a lot of potentially scary things in there. Things such as:

  • We will “seek” to recover your costs from your opponent if you win.
  • If you win your claim, you pay our reasonable costs plus any disbursements incurred. You are entitled to seek recovery of these from your opponent.
  • If we fail to recover all of our fees from the other side, you will be responsible for paying the remainder.

These are all things that are quite common in a lot of standard No Win No Fee paperwork. What it means is that your 100% compensation is not actually guaranteed by those firms – you can still be charged, and your solicitors may only seek, i.e. try, to recover their fees from the other side.

What happens if they try and fail? Well, the wording of the above means you get hit in the pocket with a charge to cover the remainder.

So, as a fantastic example of how we back up our promises in writing: for example, we will tell you on the phone that you will receive 100% compensation, guaranteed. The way we back this up in writing is by specifically stating that, if we try and recover our fees from the other side, but fail to get them fully recovered, we will NOT seek to recover any costs from you.

Essentially, we are limiting our legal fees to whatever the other side pay us!

All you need to do to access our helpline is call 0800 634 75 75 – and we will do the rest!

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